The new My OPSWAT Support experience delivers improved visibility, faster resolution times, and a more streamlined approach to case management.
Proactive Self-Service
Ozzy, My OPSWAT's AI assistant, is now significantly more capable. Ask a question on setup, configuration, or troubleshooting and get an instant, helpful answer — no wait time, no ticket required. For situations that need escalation, Ozzy connects you directly to a human support agent. Teams using the enhanced Ozzy are resolving issues 93% faster than before.
OPSWAT Docs, Managed Services, customer escalation process, and system status are also surfaced upfront, so the resources you need are never more than a click away.
Streamlined Case Management
Administrators can manage visibility across organization, partner, and customer cases without requiring OPSWAT support involvement.
Once a case is open, the redesigned experience keeps your team aligned without extra effort. A new case summary gives you an at-a-glance view of what needs action and what has been escalated. SLA status and average resolution times are now visible directly in case detail views, so your team always knows where things stand.
The new Watch feature allows anyone on your team to follow a case and receive real-time updates.
